Case Study
How a Med Spa Recovered 41% More Consults From the Same Lead Volume.
They did not need more ads. They needed the leads they already paid for to stop slipping through the response and follow-up gaps.
Results at a glance
The Numbers After 90 Days
No ad budget increase. The same front desk. Better plumbing behind the scenes.
41%
More consults booked
Same lead volume
< 60s
First response time
Previously 4+ hours
33%
Fewer no-shows
Automated reminders
9 hrs
Admin time saved/week
Per front-desk seat
Before
Leads arrived, then waited.
- Inquiries arrived via form, Instagram DM, and phone — all in separate inboxes.
- The fastest reply happened during business hours; evenings and weekends were silent.
- Staff followed up once, then moved on. No sequence, no reminder, no reactivation.
- Booking required a phone tag loop. Many leads went cold before a time was confirmed.
After
Every lead gets a path to booking.
- Every channel routes into one shared inbox with an owner and a status.
- AI replies instantly after hours, qualifies the lead, and offers booking directly.
- A 5-touch follow-up sequence runs automatically for non-responders.
- Calendar links, reminders, and reschedule flows are embedded in every conversation.
What we built
A Connected Journey, Not a New Tool Stack
We kept what worked and added the missing connections.
1
Existing website (kept)
2
HubSpot CRM
3
Calendly scheduling
4
AI response layer
5
SMS + email follow-up
“We were not short on leads — we were short on follow-up. Elevion connected our forms, CRM, and reminders so nothing sits unanswered overnight. Our front desk finally stopped chasing.”
Could the same leak be happening in your business?
The Revenue Leak Audit maps your customer journey and shows you exactly where opportunities are being lost — before any build begins.